This Refund & Cancellation Policy explains how free trials, paid subscriptions, cancellations, and refund requests work for Go Global Now's international software products and related services (the “Services”). Go Global Now is operated by HiWi Inc. (“Go Global Now,” “we,” “us,” or “our”).

This Policy should be read together with our Terms of Service. It applies to purchases made through our international product experience. If mandatory consumer-protection law gives you rights that cannot legally be excluded or limited, this Policy does not take those rights away.

1. Free Trials

Eligible users may start a 7-day free trial without entering payment details. The features, usage limits, credits, and other trial conditions will be shown in the product or at sign-up.

Your trial ends automatically after seven days. It does not automatically convert into a paid subscription, and you will not be charged just because your trial ends. To continue using paid features, you must manually choose a paid plan and complete the checkout process.

2. Paid Subscriptions and Billing

Before you purchase a paid plan, we will show the applicable plan price, billing interval, and any taxes or additional charges that apply at checkout.

If you purchase a recurring subscription, it will renew for the billing interval shown at checkout unless you cancel before the next renewal. International subscription payments are processed by Stripe. Payment information is handled by Stripe under its own privacy and security practices; we may receive transaction, invoice, payment-status, and subscription information needed to administer your account.

3. How to Cancel a Subscription

You may cancel a paid subscription at any time using the cancellation controls available in your account or billing portal. If you cannot access those controls, email info@goglobalnow.net from the email address associated with your account and ask us to cancel the subscription.

Unless the checkout page or a specific plan says otherwise, a cancellation stops future renewals and takes effect at the end of the current paid billing period. You can continue to use the paid features until that period ends, unless access is suspended or terminated under our Terms of Service.

Canceling a subscription does not, by itself, generate a refund for a billing period that has already started. To avoid the next renewal, submit your cancellation request before the renewal is processed. We will confirm cancellation requests received by email.

4. Refund Requests

We review refund requests case by case. We do not guarantee that every request will be approved. When reviewing a request, we may consider the circumstances of the charge, the timing of the request, whether the Services were accessible and usable, and whether we can resolve the issue another way.

You may contact us to request a refund if, for example:

• you believe you were charged incorrectly or more than once;
• a charge was processed after you had successfully canceled and the cancellation was effective before that charge;
• a material problem prevented you from accessing a paid feature and our support team could not reasonably resolve it; or
• a refund is required by applicable law.

Except where required by law or approved by us, we generally do not provide prorated refunds for unused time, partial billing periods, a change of mind, or failure to cancel before a renewal. Ending or canceling a subscription does not automatically entitle you to a refund for an amount already paid.

Nothing in this Policy limits any refund or cancellation right that cannot legally be excluded under the laws that apply to you.

5. How to Request a Refund

Email info@goglobalnow.net with the subject line “Refund Request.” Please include:

• the email address associated with your Go Global Now account;
• the transaction or invoice ID, if available;
• the date and amount of the charge; and
• a short explanation of the issue and the outcome you are requesting.

Please do not email your full card number, security code, password, or other sensitive payment credentials. We may request reasonable additional information to locate the transaction and assess your request. We will review the request and respond as soon as reasonably practicable.

6. Approved Refunds and Payment Processing

If we approve a refund, we will generally submit it to the original payment method through the payment processor. The time it takes for the refund to appear depends on Stripe, your bank, and/or your card issuer. We cannot control their processing timelines.

Your bank or card issuer may apply foreign-exchange conversion rates or other charges. Those charges are controlled by the financial institution, not Go Global Now.

7. Billing Questions and Payment Disputes

If you believe a charge is incorrect or do not recognize it, contact us at info@goglobalnow.net so we can investigate. Where practical, please give us an opportunity to review the issue and explain the charge before escalating it.

This request does not prevent you from contacting your card issuer, payment provider, or a relevant authority, and does not waive any rights available to you under applicable law.

8. Promotional Offers

Promotional pricing, discounts, or special offers may have additional terms. Any material conditions affecting eligibility, billing, cancellation, or refunds will be presented with the offer. If offer-specific terms conflict with this Policy, the offer-specific terms will apply only to the extent they are lawful and were clearly disclosed before purchase.

9. Changes to This Policy

We may update this Policy from time to time. We will post the revised version on our website and update the “Last Updated” date. Changes will apply from the date stated in the revised Policy and will not remove rights that applicable law says must be preserved.

10. Contact Us

For cancellation requests, refund questions, or billing support, contact:

HiWi Inc. / Go Global Now